Fees & Rebates

 What is the cost for each session?

The fees at Live Better Psychology reflect my level of qualifications, specialised training, experience  and continuing professional development. My fees cover your session time, phone calls with referring doctors and other health professionals who may be involved in your care and general correspondence. 

My fees are calculated on a sliding scale and start from $245 per 50 minute session. Whilst my fees are currently set at less than the Australian Psychological Society’s (APS)  2021-2022 Recommended Schedule of Fee of $267 per 45-60minutes, I do NOT bulk-bill.  A reduced fee of $230.00 is available for some clients with financial distress. 

Additional $20 applies for sessions after 4pm and $40 for sessions after 5pm.  

Fees for the first session are payable in advance to secure your appointment and fees for ongoing sessions are payable at the end of each session. 

My fees for Gottman or Emotion Focused Couples Counselling and Eye Movement Desensitisation and Reprocessing (EMDR) are set differently because these sessions often run for 90minutes or require specialised application. As such they attract an increased fee calculated pro rata on the normal hourly rate, that is x 1.5.

How much money will I get back from Medicare?

The Better Access to Psychological Services item numbers allow you to claim a rebate from Medicare.  The amount of the rebate that you receive will depend on the type of referral your GP or psychiatrist has given you but generally starts at $88.25 for a 50minute consultation held in my consultation rooms or via telehealth video or phone call.

Will I get more back from Medicare if I reach the Medicare safety net?

Yes. Medicare Safety Nets can help to lower your out-of-pocket costs for psychological treatment. If you are enrolled in Medicare, you are automatically eligible for Medicare Safety Nets except for the Family Safety Net (FSN). The following link will take you to the Table of Thresholds showing the amount of out-of-pocket fees that you need to pay before the Safety Net is activated: https://www.servicesaustralia.gov.au/individuals/services/medicare/medicare-safety-nets/what-are-thresholds

You can register for the FSN if you are living as a married couple, a couple in a de facto relationship with or without dependent children, or a single person with dependent children.The FSN entitles you and your family member/s to receive additional rebates (from 80% of your out-of-pocket fees) once your family reaches the threshold.

The following link will take you to the download for the FSN Form: https://www.humanservices.gov.au/individuals/services/medicare/medicare-safety-net/register

Please note that you need to have your Medicare details up-to-date with Medicare for this to occur.  It is your responsibility to check that you are registered with Medicare before your first session so that we can claim your rebate through Medicare Easyclaim straight after your session.  

How many sessions does Medicare cover?

The Mental Health Care Plan allows you to have an initial 10 individual sessions and 10 additional sessions. You are also entitled to 10 group sessions of psychological treatment with Medicare rebates. 

Your GP will determine your eligibility for this plan. Should you wish to discuss this with your GP, please ensure that you book a long consultation.

Do you accept credit cards, direct deposit and cash?

I do not accept cash but I do accept credit cards and payment into Live Better Psychology’s bank account by direct deposit. As Live Better Psychology is a paperless practice, your credit card details are securely stored in our banking software and processed online using STRIPE.  

Can I claim on my private health insurance for my psychological treatment?

Yes. It is possible to claim for your psychological treatment with your private health insurer if you have extras cover that includes psychology. My receptionist is able to claim your rebate on the day of your session using our HICAPS machine. 

What happens if my credit card declines?

You will receive an SMS text message notifying you that your card has declined and requesting you to transfer funds so that we cam claim your session fee again. If your card declines on three attempts in total, an administration fee of $30.00 may be added to your account to cover the cost of the time it takes my accounts team to obtain payment from you.

Credit Card Fees
A credit card fee of 1.75% and $.50 is added to your invoice to pay for the Mastercard or Visa merchant fees that I am charged by STRIPE and Powerdiary for giving you the privilege of using their credit card service. 

What is your cancellation policy?

For me to provide you with the best and most accessible service there are fees for late cancellations and missed appointments. In order to avoid these fees, please provide us with as much notice as possible.


Cancellations made 1 business day before appointment 
100% of Session Fee applies
Cancellations made with 2 business days notice and we cannot fill your appointment 
50% of Session Fee applies 
Missed Appointments
100% of Session Fee applies 

Cancellations fees are charged because this time has been set aside for you and cannot always be filled at short notice.  These fees are not covered by Medicare; they are your responsibility; and become due immediately. 

Can I book online appointments?
Yes. I offer Online Bookings for existing clients at https://www.livebetterpsychology.com.au/book-now

Appointment times are from 9am to 7pm. Later appointments and Saturdays may be available by special arrangement. 

As a courtesy to you, we may send you a SMS reminder for your appointments booked.  This may occur up to 2 days before your scheduled appointment.  However, this is a courtesy service only and should we experience staff shortages or technical difficulties this will not occur.  As such, it remains your responsibility to attend sessions and the absence of an SMS reminder will not lead to cancellation fees being waived. 

Are there any extra costs?

If reports, or attendance is required at court, full APS hourly rates are charged.  I am required to release my clinical notes about you if I receive a court subpoena. 

Do I have to pay if my psychological treatment is being paid for by a third party?

No. There is no cost to you if your psychological treatment is being paid for by a third-party such as WorkCover, Comcare, Compulsory Third Party (CTP), Victims Services or DVA. You will be asked to provide details and verification of approval of your psychological treatment BEFORE your first session. If your condition is under consideration for compensation, you are responsible for payments until your claim is approved.


Do I need a referral to see you?

No. You can see me as a private client. However, if you want to claim a rebate from Medicare, then your GP or psychiatrist may give you a referral to see me. The referral will include a referral letter from your GP and a Mental Health Care Plan.